Carry your values wherever you go.

The MYET Atelier cotton tote bag represents our commitment to mindful design, sustainability, and responsible fashion.

Reusable. Practical. Made with purpose.

Sustainable by choice, for change.

MYET ATELIER — RETURN & REFUND POLICY

Last updated: August 2026

At MYET Atelier, each product and service is handled with care and attention to quality. Because we offer both ready-made products and customized fashion services, return and refund conditions vary depending on the type of purchase.

Ready-Made Products

Customers may request a return within 14 days of receiving the order, subject to applicable consumer rights.

To qualify for a return, the product should be:

• Unused, unworn, and unwashed

• In its original condition

• Returned with original tags and packaging where applicable

• Accompanied by proof of purchase

Please contact MYET Atelier before sending a return so that we can provide return instructions.

Custom-Made & Personalized Products

Products made specifically according to a customer's measurements, specifications, design choices, personalization, or other individual requirements are generally not eligible for return or refund, except where required by applicable law.

If a custom-made product is defective, damaged, or does not correspond to the agreed order specifications, please contact us so we can assess the issue and provide an appropriate solution.

Pattern Making, Design & Prototype Services

Payments for pattern making, fashion design, prototype/sample development, sourcing, consultation, and other professional services are generally non-refundable once work has started.

If a project is cancelled before work begins, MYET Atelier will assess whether a full or partial refund is appropriate based on any costs already incurred.

Manufacturing Orders

Manufacturing and small-batch production orders are produced according to approved specifications and therefore cannot normally be returned simply because the customer changes their mind.

Once production has started, deposits and payments relating to work already performed, materials ordered, sourcing, development, or other committed production costs may be non-refundable.

Any manufacturing defect or significant difference from the approved specifications should be reported promptly after delivery.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact MYET Atelier as soon as possible and provide:

• Your name and order information

• A description of the problem

• Clear photographs of the item and defect, where relevant

We will review the issue and, where appropriate, arrange a repair, replacement, price reduction, or refund in accordance with applicable consumer law.

Return Shipping

Unless the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise, the customer is responsible for return shipping costs.

Products should be securely packaged when returned. We recommend using a trackable shipping method.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the refund.

Approved refunds will normally be returned using the original payment method. Processing times may vary depending on the payment provider or financial institution.

Original delivery charges will be handled in accordance with applicable consumer law.

Consumer Rights

Nothing in this policy limits any mandatory rights customers have under Norwegian or other applicable consumer protection laws.

Where a customer's statutory rights provide greater protection than this policy, those statutory rights will apply.

MYET ATELIER — SHIPPING POLICY

Last updated: August 2026

At MYET Atelier, we aim to prepare, package, and deliver every order with care. This Shipping Policy applies to ready-made products, custom-made items, samples, prototypes, and production orders where shipping is arranged by MYET Atelier.

Order Processing

Ready-made orders are normally prepared for shipment within 2–5 business days after payment has been confirmed.

Custom-made products, samples, prototypes, and manufacturing orders require additional production time. The estimated completion and shipping schedule will be communicated to the customer based on the individual project.

Business days do not include weekends or Norwegian public holidays.

Shipping Within Norway

We ship orders throughout Norway using available postal or courier services.

Shipping costs are calculated according to factors such as:

• Package size and weight

• Delivery destination

• Selected shipping method

• Type and quantity of products

The applicable shipping charge will be shown at checkout or provided in a quotation before the order is confirmed.

International Shipping

MYET Atelier may ship internationally to selected countries.

International shipping costs and estimated delivery times depend on the destination, package size, weight, and selected carrier.

Customers are responsible for providing complete and accurate delivery information.

Customs, Duties & Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, handling charges, or other fees.

Unless otherwise agreed or required by law, these charges are the responsibility of the customer and are not included in MYET Atelier's product or shipping prices.

MYET Atelier is not responsible for delays caused by customs clearance or procedures in the destination country.

Estimated Delivery Times

Delivery times provided by MYET Atelier or the shipping carrier are estimates and cannot always be guaranteed.

Delivery may be affected by circumstances outside our control, including customs processing, weather conditions, carrier delays, public holidays, transportation disruptions, or other unforeseen events.

Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking information may take some time to become active after the package has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing the correct name, address, postal code, telephone number, and other information required for delivery.

If an order is returned because of an incorrect or incomplete address, failed delivery, or failure to collect the parcel, additional shipping costs may apply before the order can be sent again.

Lost or Damaged Shipments

If your package arrives visibly damaged, please document the condition of the parcel and product with photographs and contact MYET Atelier promptly.

If tracking indicates that a shipment may have been lost, please contact us so that we can assist with the carrier's investigation.

Claims relating to shipping damage or loss will be handled according to the applicable carrier terms and consumer protection requirements.

Custom & Manufacturing Orders

Shipping arrangements for prototypes, samples, custom garments, and manufacturing orders may be specified separately in the customer's quotation, invoice, or production agreement.

For larger production orders, shipping, freight, insurance, customs documentation, and import-related costs may be quoted separately from manufacturing services.

Sustainable Packaging

As part of our commitment to more responsible fashion practices, MYET Atelier aims to minimize unnecessary packaging and use reusable, recyclable, or lower-impact packaging materials whenever practical.

Consumer Rights

This Shipping Policy does not limit any mandatory rights customers may have under Norwegian or other applicable consumer protection laws.

Where applicable law provides greater protection than this policy, those statutory rights will apply.